You're preparing for your Qualiopi audit and wondering what documents to provide for your online courses? The auditor is looking for tangible proof that your learners are progressing, that you're supporting them, and that you're improving your content. Contrary to popular belief, this isn't about a theoretical file but rather a collection of concrete traces: platform screenshots, learner interactions, tracking statistics. This article details the 22 pieces of evidence expected by criterion, with specific examples for e-learning.

Why Qualiopi Evidence Differs in E-Learning

Distance learning requires specific digital evidence that auditors don't find in in-person training. In a classroom setting, an attendance sheet is enough to prove participation. In e-learning, you need to show that the learner logged in, watched modules, and interacted with resources.

The National Quality Framework imposes 7 criteria and 22 indicators. Each indicator requires at least one piece of evidence. For distance learning, the auditor particularly checks:

  • Connection logs and progress tracking on your platform
  • Written exchanges with learners (emails, internal messaging, video calls)
  • Evaluation methods and their results
  • Content adjustments based on feedback

According to France Compétences, 68% of organizations fail their first Qualiopi audit due to lack of documented evidence. In e-learning, this figure rises to 74% because trainers forget to capture digital traces as they go.

Practical tip: Create a shared folder (Google Drive, Dropbox) with a subfolder for each criterion. Each month, add screenshots, CSV exports, and significant exchanges. This routine prevents panic three weeks before the audit.

Essential Evidence for Criterion 1 (Public Information)

Criterion 1 requires you to clearly inform about your courses, their objectives, prerequisites, and methods before any enrollment. The auditor verifies that this information is accessible, up-to-date, and consistent across your website, quotes, and course materials.

Indicator 1: Accessible Information Distribution

Prepare these elements:

  • Screenshot of your course page showing learning objectives, duration, prerequisites, pricing, and access methods (synchronous, asynchronous, tutoring)
  • Detailed program in PDF mentioning target skills, teaching methods (videos, quizzes, exercises), and evaluation methods
  • Terms and conditions indicating withdrawal periods, payment methods, and house rules

The auditor checks for consistency: if your website advertises "20 hours of training," your program must detail how those 20 hours are distributed (videos, exercises, virtual classes).

Indicator 2: Results Indicators

You must publish your satisfaction and success rates. For e-learning, add:

  • Completion rate (percentage of learners who finished the course)
  • Attendance rate (regular logins, modules watched)
  • Dashboard screenshot showing these indicators

Example: "In 2024, 87% of our learners passed the certification, with a satisfaction rate of 4.6/5 (92 respondents out of 106 enrolled)."

Essential Evidence for Criterion 3 (Adaptation to Learners)

Criterion 3 verifies that you adapt your courses to each learner's needs, prerequisites, and accessibility requirements. In e-learning, this happens through personalized learning paths and platform accessibility.

Indicator 6: Needs Analysis

Provide these traces:

  • Positioning questionnaire (Google Forms, Typeform) sent before enrollment, with responses from at least 3 learners
  • Email or video exchanges where you specify the recommended path based on level
  • Screenshot of your LMS showing differentiated paths (optional modules, beginner/advanced tracks)

Concrete example: a learner states they know Canva but not Midjourney. You offer them a path that skips the Canva module and deepens AI image generation.

Indicator 7: Adaptation to Accessibility Needs

Prove that you've considered digital accessibility:

  • Captions on your videos (screenshot of a video with captions enabled)
  • Text transcripts of audio content
  • Partnership with an accessibility coordinator (signed agreement, contact info displayed)
  • Form to collect specific needs during enrollment

The auditor may test your platform with a screen reader. Make sure page titles, buttons, and links are properly tagged (semantic HTML tags).

Tracking Evidence for Criterion 4 (Adequacy of Resources)

Criterion 4 evaluates the quality of your content, trainers, and learner support. In e-learning, the auditor verifies that you're not just uploading videos without follow-up.

Indicator 11: Trainer Qualifications

Present for each trainer:

  • Updated CV mentioning degrees, certifications, and training experience
  • Pedagogical certification or training (FPA, trainer certification, internal training)
  • Documented professional development (newsletter subscriptions, webinar participation, saved articles)

Example: your AI trainer follows updates from ChatGPT, Claude, and Midjourney. Show screenshots of their professional development (Towards Data Science articles, followed X accounts, participation in events like Paris AI Summit).

Indicator 12: Team Coordination

Document your pedagogical meetings:

  • Meeting minutes (monthly or quarterly) discussing learner feedback, content adjustments, technical issues
  • Project management tool (Trello, Notion, Asana) with assigned tasks (quiz creation, video updates, answering questions)
  • Production schedule showing module distribution among trainers

The auditor looks for proof that your team communicates and doesn't work in silos.

Indicator 13: Learner Support

This is THE critical point in e-learning. Prove that you don't leave anyone alone in front of their screen:

  • Screenshots of your platform's internal messaging with dated exchanges (learner questions, trainer responses within 48 hours)
  • Virtual class calendar (Zoom, Teams) with recordings and attendance lists
  • Automatic reminders (emails sent to inactive learners after X days)
  • Response statistics (average response time to questions, virtual class participation rate)

Example: "We organize a weekly virtual class of 1 hour (Thursday 6pm-7pm) and respond to questions within an average of 24 hours (Zendesk export over 6 months)."

If you're looking for an all-in-one solution to manage this support while offering complete AI training, Skilzy for training organizations integrates an AI Lab with included credits, certifying programs (RS7439, RS6792), and tracking tools to facilitate your Qualiopi audit.

Evaluation Evidence for Criterion 5 (Achievement of Objectives)

Criterion 5 verifies that you actually evaluate acquired skills and collect learner satisfaction. The auditor wants traces of evaluations and their results.

Indicator 18: Skills Assessment

Provide:

  • Screenshots of quizzes or tests on your platform, with learner scores
  • Evaluation grids for practical exercises (for example, scoring grid for AI image creation or prompt writing)
  • CSV exports of results (anonymized if necessary) showing completion rates by module
  • Certificates of achievement automatically issued after skill validation

The auditor verifies that your evaluations match the objectives stated in the program. If you promise "master Midjourney image creation," your evaluation should focus on actual production, not a theoretical multiple-choice test.

Indicator 19: Satisfaction Survey

Document your learners' satisfaction:

  • End-of-course questionnaire (Google Forms, Typeform) sent automatically after the last module
  • Aggregated results (overall satisfaction rate, averages per question, anonymized comments)
  • Action plan following negative feedback (example: "3 learners reported videos were too fast. We added captions and slowed down the pace on 5 modules.")

The auditor expects a response rate of at least 50%. If you have 100 enrollees and 20 responses, explain the actions taken to improve this rate (follow-ups, incentives, form simplification).

Continuous Improvement Evidence for Criterion 7 (Monitoring and Continuous Improvement)

Criterion 7 evaluates your ability to evolve your courses based on feedback and market changes. In e-learning, this means regularly updating your content.

Indicator 32: Monitoring Market Evolution

Prove that you stay current:

  • List of monitoring sources (newsletters, blogs, X accounts, podcasts) with subscription screenshots
  • Event participation (webinars, conferences, trade shows) with participation certificates or photos
  • Evolution tracking table (example: "ChatGPT module updated following GPT-4o release, Claude 3.5 Sonnet module added")

Concrete example: you train on AI video creation. In 2024, Runway Gen-3, Kling AI, and Luma Dream Machine launched. Show that you've added these tools to your program and updated existing videos.

Indicator 32: Continuous Improvement

Document changes made to your courses:

  • Version history of your modules (creation dates, update dates)
  • Corrective actions table following learner feedback (problem identified, action taken, date, responsible person)
  • Before/after screenshots showing improvements (quiz added, video redesigned, resources added)

Example: "Following 5 reports about module complexity on n8n, we created a prerequisite module on automation basics (added March 12, 2024). The completion rate increased from 62% to 81%."

The auditor looks for proof that you analyze your platform data (completion rates, time spent, dropout rates) and act accordingly.

Organizing Your Evidence for the Audit

A well-structured evidence file saves the auditor time and increases your chances of certification. Here's a proven method:

Recommended Folder Structure

Create a folder with 7 subfolders (one per criterion). In each subfolder, add one file per indicator. Name your files explicitly:

  • C1_I1_AI_Training_Program.pdf
  • C3_I6_Learner_Positioning_Questionnaire.pdf
  • C4_I13_Support_Messaging_Screenshots.pdf
  • C5_I18_Quiz_Results_Q1_2024.xlsx

Prepare a Summary Document

Create a summary table (Excel or Google Sheets) with 4 columns:

  1. Criterion and indicator (example: C4 – I13)
  2. Evidence provided (example: Internal messaging screenshots + Virtual class schedule)
  3. Location (filename or link)
  4. Comment (quick context)

This table lets the auditor navigate your file quickly. They appreciate clarity and transparency.

Anticipate the Auditor's Questions

Auditors often ask these questions about e-learning:

  • "How do you verify that the enrolled learner is actually taking the course?" (answer: secure login, video evaluations, identity verification)
  • "What do you do if a learner stops connecting?" (answer: automatic reminders at day 7, day 14, phone call at day 21)
  • "How do you adjust the pace for a struggling learner?" (answer: extended access, optional review modules, individual support)

Prepare written answers with concrete examples. Auditors appreciate real-world use cases.

Conclusion

Succeeding in your Qualiopi e-learning audit relies on rigorous and continuous documentation. Capture your evidence as you go, organize it by criterion, and prepare concrete examples. The auditor isn't looking for perfection but consistency between what you claim and what you actually do. With a well-structured file and tangible traces, you turn the audit into a simple formality.

FAQ

How many pieces of evidence should I provide per indicator?

There's no set number, but aim for at least 2 to 3 complementary pieces of evidence per indicator. For example, for learner support (I13), provide messaging screenshots + a virtual class schedule + response statistics. Diverse evidence strengthens your credibility.

Can I present screenshots as official evidence?

Yes, screenshots are accepted and even recommended for e-learning. Make sure they're dated, legible, and contextualized. Add an explanatory caption if needed. The auditor verifies that screenshots match your platform and learners.

How do I prove attendance in asynchronous training?

Use your platform's connection logs (dates, times, modules accessed) and intermediate quiz results. A learner who regularly passes quizzes and progresses through modules demonstrates attendance. Export this data as CSV and anonymize if necessary.

What if I don't have evidence for an indicator?

Don't panic: implement the process immediately and document it for 2 to 3 months before the audit. For example, if you've never sent a satisfaction survey, create one now, send it to your next learners, and present the first results. Auditors value the improvement approach.

Do I need to translate evidence if my platform is in English?

No, if your interface is in English but your content and support are in French, the auditor accepts English screenshots. Simply add a French caption explaining what the screenshot shows. The key is that evidence is understandable.

How long before the audit should I start gathering evidence?

Ideally, document your evidence from the start of your activity. If you're preparing your first audit, start at least 6 months before to have enough perspective and concrete examples. A file assembled in a rush 3 weeks before the audit often lacks coherence and depth.